EDUCATION APP EVALUATION

Role: Research

I worked with a team to identify usability issues with several popular education apps used by colleges. We utilized several techniques including:

-Personas

-Contextual Analysis

-Heuristic Evaluation

-Usability Testing

-Task analysis

-Prototyping

-Competitor Analysis

Personas

We conducted interviews with graduate students about their experiences and needs when using educational apps. We used this data to start building personas and create a task list.

Competitor Analysis

We analyzed other apps to determine the level of usability for each task.

Task Analysis

We analyzed tasks to find any potential pain points. This is one example of a hierarchal task analysis done with a GOMS method.

Quantitative Usability Testing

Users were recruited to evaluate effectiveness, efficiency, and satisfaction of each task for each app.

Mockup

Our work resulted in a mockup of an improved version of the Blackboard app's calendar function, which allowed scheduling for future calendar dates.

RYAN JANESKO